Refund policy

Last Updated: 11 August 2026

At Rick Leigh BBQ LLC, we want you to be satisfied with your purchase. We offer a 30-day return policy, in addition to any statutory consumer rights available to customers in the United Kingdom.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To start a return, please contact us at:

Email: support@rickleighbbq.com

Please include your order number and the reason for your return.

Do not send your item back before contacting us and receiving return instructions.

Return Shipping

Rick Leigh BBQ LLC will cover reasonable return shipping costs for approved returns.

This includes:

Change-of-mind returns accepted under our 30-day return policy
Damaged products
Faulty products
Incorrect products
Products that are materially different from their description

We will provide return instructions after your return request has been approved.

Return Address

Approved returns should be sent to:

Rick Leigh BBQ LLC
46 Leland Ave
San Francisco, CA 94134
United States

Please contact us before returning any product.

Return Condition

For change-of-mind returns, products should be returned in substantially the same condition in which they were received.

Customers may inspect an item as reasonably necessary to determine its nature, characteristics and function.

We may make an appropriate deduction from a refund where the value of the product has been reduced because it has been handled beyond what would reasonably be permitted when examining it.

Damaged, Faulty or Incorrect Products

Please inspect your order after delivery.

If your item arrives damaged, faulty, incomplete or incorrect, contact us at support@rickleighbbq.com as soon as possible.

Please provide:

Your order number
A description of the problem
Photographs of the product and packaging where appropriate

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Exchanges

We currently do not offer discretionary exchanges.

If you would like a different product, you may return an eligible item and place a new order.

This does not affect any statutory rights you may have in relation to faulty or non-conforming goods.

Refunds

Once your returned item has been received, we will inspect it and notify you of the refund status.

Approved refunds are normally processed within 5–8 business days.

Refunds will normally be issued to the original payment method.

Your card issuer or bank may require additional time to make the refunded amount visible in your account.

We do not charge a restocking fee.

Original Shipping Charges

Where required under UK consumer law following the valid cancellation of an online order, we will refund the standard outbound delivery charge.

If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.

UK Cancellation Rights

Customers purchasing online may have statutory cancellation rights under UK distance-selling rules.

For most eligible goods, customers may notify us that they wish to cancel within 14 days after receiving the goods and then have a further 14 days to return the goods.

Our 30-day return policy does not restrict or replace your statutory rights.

UK government guidance confirms these cancellation and refund protections for distance sales.